Bundled Observability brings logs, metrics and traces into the same control plane as your inventory, so every signal resolves to a workload and an owner. SRE and operations teams define SLOs, alert on error-budget burn rate rather than static thresholds, probe endpoints synthetically, and open ITSM incidents automatically — all included in the Standard and Enterprise licence rather than procured as a separate monitoring contract.
- Included
- In the Standard and Enterprise licence — no separate observability contract
- Burn rate
- Alerting on error budgets, not raw thresholds
- In-region
- Telemetry stays in the deployment's region or perimeter
How it shows up
- A second identity system and a second bill for the monitoring tool.
- Alerts fire on thresholds, so on-call is paged for noise and misses slow burns.
- Telemetry and inventory disagree about what a service is, so incidents lose time on 'which host is this'.
How it works
- 1
Step 1
Telemetry — logs, metrics and traces — is ingested from cloud services, OpenTelemetry agents and the Edge Agent.
- 2
Step 2
Signals are correlated to inventory, so each one resolves to a workload and an owner.
- 3
Step 3
SLOs are defined per service; alerts fire on error-budget burn rate; synthetics probe critical paths.
- 4
Step 4
Breaches open ITSM incidents automatically and route to the owning team.
- 5
Step 5
Usage metering feeds Whalenomics and Tenancy for cost and billing.
What is included
- Logs, metrics & traces in one place, correlated to the inventory
- SLOs with burn-rate alerting
- Synthetics & usage metering
- Notification channels & automatic ITSM incidents
Modules involved
Observe
Production APM — logs, metrics, traces & SLOs, bundled.
Whale ITSM
The ITSM that ships with your cloud — incidents, changes, releases, requests and problems, pre-wired to your scanner, Terraform and CMDB.
Inventory & Discovery
A live, unified map of every asset — across every cloud and on-prem.
Editions and audience
Recommended editions: Enterprise and Telco & Datacenter.
Who it is for: SRE, platform and operations teams who want observability inside the control plane.
Questions teams ask in the evaluation
Can we keep our current APM tool during a transition?
Yes. Its alerts can open incidents in the platform through webhooks while you move dashboards and SLOs across at your own pace.
How do you keep alert noise down?
Alerts are based on SLO error-budget burn rate and correlated to workloads, so one real problem produces one incident routed to its owner.
Where is telemetry stored?
In the deployment's region on SaaS, in your accounts on BYOC, and inside the perimeter on sovereign or air-gapped deployments.