Business Connectors
75 CRM, ERP and ITSM connectors — ServiceNow, Jira, Salesforce, SAP and more.
Business Connectors join the cloud estate to the systems the business already runs on. Tickets, changes and approvals sync two-way with ServiceNow and Jira; CRM and ERP connectors bring ownership and cost context in, so every resource has an owner and every bill a cost centre.
- 0
- Connectors — 15 CRM, 30 ERP and 30 ITSM systems
- Two-way
- Ticket and change sync with ServiceNow and Jira
- CRM · ERP
- Ownership and cost-centre context on every resource
Capabilities
What Business Connectors does
ITSM sync
Incidents, changes and approvals raised in the platform appear in ServiceNow or Jira and stay in step both ways — status, comments and resolution.
Ownership from CRM and ERP
Business units, cost centres and owners are pulled from the systems of record, so inventory, chargeback and alerts route to the right people.
Approvals where they live today
Service Catalog requests can follow the approval flow already configured in your ITSM tool rather than a new one.
Connector health
Each connector shows last sync and errors; connectors still in beta are labelled as such in the console.
How it works
3 steps, from first connection to steady state
Choose the system
Pick ServiceNow, Jira or a CRM/ERP connector from the marketplace.
Authorise and map
Grant scoped API access and map fields — assignment groups, projects, cost centres.
Sync
Records flow both ways and stay in step; failures raise an incident instead of silently stopping.
Where it fits
One module of one platform
Shared platform
Capabilities
- 75 connectors: 15 CRM, 30 ERP, 30 ITSM
- Two-way ticket sync with ServiceNow & Jira
- CRM / ERP connectors for ownership & cost context
- Approvals and changes follow the tools you keep
- Some business connectors in beta
Also in Management & Delivery
Questions
Questions teams ask before turning it on
Scope, permissions and maturity — answered the way we answer them in an evaluation.
01Do we have to replace ServiceNow or Jira?
No. Tickets sync two-way with the ServiceNow or Jira you keep; the platform's own ITSM is optional.
02Which connectors are still in beta?
Some CRM and ERP connectors are in beta and are labelled as such in the console. ServiceNow and Jira ticket sync is generally available.
03What access do the connectors need?
A scoped API account in each system, limited to the tables or projects you map. Nothing beyond what the sync uses.
See it on your data
Business Connectors, on your own estate — in one working session.
Bring one cloud account or one on-prem site. We connect it read-only during the call, walk the module on your real resources, and leave you with the export.